Refund Policy

Recession Pty Ltd

1. Overview

This Refund Policy applies to all purchases made from Recession Pty Ltd (“we”, “us”, “our”) through our website https://recessionstore.com/.

This policy is designed to comply with the Australian Consumer Law (ACL), which provides consumers with guarantees that cannot be excluded.

2. Change of Mind Returns

We do not offer refunds or exchanges for change-of-mind purchases, including but not limited to:

  • Incorrect size or colour selection

  • Personal preference

  • No longer wanting the item

Please choose carefully before placing an order.

3. Faulty, Damaged, or Defective Goods

Under the Australian Consumer Law, you are entitled to a remedy if goods are:

  • Faulty

  • Damaged

  • Defective

  • Not as described

  • Not fit for their intended purpose

If your item meets any of the above criteria, you may be entitled to a repair, replacement, or refund, depending on the nature of the issue.

4. Reporting an Issue

To request a refund or remedy for a faulty or defective product, you must:

  1. Contact us within a reasonable time of receiving the product

  2. Provide:

    • Proof of purchase

    • Description of the issue

    • Photographic evidence where applicable

We may request the item to be returned for inspection.

5. Return Process

  • Returned items must be sent to the address provided by us after contact

  • Customers are responsible for return shipping costs, unless otherwise required under Australian Consumer Law

  • Returned items must be packaged securely

6. Refund Method

Approved refunds are issued via bank transfer only.

Refunds will be processed within 7–20 business days after the returned item is received and assessed.

7. Items Not Eligible for Refund

Refunds will not be provided for:

  • Change-of-mind purchases

  • Damage caused by misuse, negligence, or normal wear and tear

  • Items returned without prior contact or approval

8. Shipping Costs

Original shipping fees are non-refundable, except where required by law.

9. Australian Consumer Law Statement

Nothing in this Refund Policy limits or excludes your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the ACL.

10. Contact Us

For refund requests or questions about this policy, please contact us at our customer support email.